Card declines usually happen for a few simple reasons:
Insufficient Funds or Limit Exceeded
- Check your available credit or account balance
- Contact your bank to verify your limit
- Try a different payment method if needed
Incorrect Card Details
- Verify your card number is entered correctly
- Check the expiration date (MM/YY format)
- Verify the CVC security code (3-4 digits)
- Ensure your billing zip code or postal code matches your bank's records exactly
Bank Fraud Protection Block
- Contact your card issuer (phone number is usually on the back of your card)
- Authorize recurring charges from "Entertainment" or "Stripe"
- Ask them to allow the transaction
- Return to your account and retry your payment
Card Expired
- Update your payment method with a current card
- See: "How Do I Update My Credit Card For My Entertainment Membership?"
Card Not Supported
- We accept Visa, MasterCard, Discover, and American Express
- Try a different card if yours is not supported
Still Having Issues?
Submit a support request or contact support at help@entertainment.com with:
- The date you attempted payment
- The last 4 digits of your card
- The error message you received (if any)
We'll help resolve the issue quickly.