Automatic Retry Process
If a payment fails on your renewal date, here's what happens:
1. Stripe Automatically Retries
- Stripe will automatically re-attempt the charge over the next few days using smart retry logic
- Multiple retry attempts will be made at optimal times
2. You'll Receive Email Notifications
- You will receive an automated email notification letting you know the payment failed
- Additional emails will be sent if retries continue to fail
3. Your Membership Status
- Your membership may remain active during the retry period
- If all retry attempts fail, your membership will be suspended
- You'll lose access to membership benefits if payment cannot be collected
How To Avoid Service Disruption
To resolve a failed payment:
- Log in to your account at member.entertainment.com or the Entertainment app
- Go to Account Settings
- Select Manage Subscription → Payment Methods
- Update your payment details with a valid credit card
- Once updated, any outstanding balance will process immediately
- Your membership access will be restored once payment is successful
What If I Don't Update My Payment Method?
- After multiple failed retry attempts (typically 7-14 days), your subscription will be cancelled
- You'll lose access to all membership benefits
- You'll need to purchase a new subscription to regain access
- No partial refunds will be provided for interrupted service